These Terms of Service (“Terms”) apply to your use of the iFLYTEK EU online store (the “Site”) and purchases made through it.

The Site is operated by IFLYTEK (HONG KONG) COMPANY LIMITED (“iFLYTEK”, “we”, “us” or “our”). Our contact details are provided at the end of these Terms.

Please read these Terms before placing an order and retain a copy for your records. Nothing in these Terms limits your mandatory rights as a consumer.

1. About Our Store

Our online store uses SHOPLINE’s e-commerce platform. Your purchase contract is with IFLYTEK (HONG KONG) COMPANY LIMITED, not SHOPLINE.

These Terms should be read together with our Payment Policy, Shipping Policy, Return & Refund Policy and any applicable Warranty Policy. Our Privacy Policy explains how we handle personal data.

Product-specific information and any additional conditions relevant to your purchase will be provided before you place your order. No policy or additional condition overrides your mandatory consumer rights.

2. Using the Site and Your Account

To place an order, you must have legal capacity to enter into a binding purchase contract under the law applicable to you.

Please provide accurate and current contact, billing and delivery information. If you create an account, keep your login details confidential and contact us promptly if you suspect unauthorised access.

You must not use the Site to commit fraud, infringe another person’s rights, distribute malicious software, gain unauthorised access to systems or interfere with the operation or security of the Site.

We may restrict access where reasonably necessary to address unlawful activity, security risks or a material breach of these Terms. Any restriction will be proportionate and will not remove rights relating to existing purchases.

3. Product Information

We aim to provide clear and accurate product descriptions, specifications, compatibility information and images. Colours may appear slightly different depending on your screen settings, but this does not affect your right to receive products that conform to their description.

Please review the product page before ordering, including information about supported languages, connectivity, compatibility and any account or subscription requirements.

Where a product includes access to software, AI features or digital services, the applicable features, access period and any additional charges will be described in the relevant offer. Separate service terms may also apply where disclosed before purchase.

Any changes to digital features or services remain subject to the applicable contract and law. These Terms do not give us an unrestricted right to remove or materially reduce features included in your purchase.

4. Orders and Acceptance

Before submitting your order, you can review your selected products, delivery details and total price, and correct any errors. Submitting an order creates an obligation to pay if we accept it.

An automated email acknowledging receipt of your order does not, by itself, constitute acceptance. Your purchase contract is formed when we send an email expressly confirming acceptance or dispatch the products, whichever occurs first.

Payment is collected when you place your order, as explained in our Payment Policy. Payment collection alone does not constitute acceptance of the order.

Before acceptance, we may decline an order for a reasonable reason, such as unavailable stock, an unsupported delivery address, unsuccessful payment or suspected fraud. We will notify you and promptly refund any payment collected for an order we do not accept.

Once an order has been accepted, any cancellation or change by us must be permitted by the contract and applicable law. We will not substitute a different product or increase the agreed price without your agreement.

5. Prices and Payment

All prices and payments are in euros (EUR). Displayed prices include applicable taxes. Any delivery charges and the final order total are shown before you complete your purchase.

Full payment is taken when you place your order. Available payment methods are shown at checkout. Your bank or payment provider may require additional verification to authorise the transaction.

If your account uses a different currency, your bank or payment provider may apply its own exchange rate and currency conversion fees.

Prices and promotions may change for future purchases. Such changes do not alter the price of an order already accepted.

If we discover a material pricing or product information error affecting your order, we will contact you to explain it and discuss the available options. We will not charge an additional amount without your express agreement. Any cancellation remains subject to applicable law.

6. Delivery

Available delivery destinations, shipping options, charges and estimated delivery times are set out in our Shipping Policy and displayed as applicable at checkout.

Applicable taxes, import duties and customs clearance arrangements are explained in our Shipping Policy. Any charges payable by you will be disclosed before you complete your purchase.

For deliveries to Germany from China, we arrange customs clearance and cover applicable import duties, taxes and customs clearance charges, as described in our Shipping Policy.

We remain responsible for the goods until you, or a person you nominate other than the carrier, take physical possession of them. A different rule may apply if you independently appoint a carrier that we did not offer.

If your order is delayed, lost or damaged, please contact us so we can investigate and provide an appropriate remedy. Delivery estimates do not exclude any rights you have concerning late or failed delivery.

7. Cancellations, Withdrawal and Returns

You may cancel your order free of charge before dispatch by contacting us. After dispatch, we may be unable to stop delivery, but this does not remove any applicable right of withdrawal or return.

For most online purchases of goods, EU consumers have a statutory right to withdraw without giving a reason within 14 days of receiving the goods. Different starting points or exceptions may apply as provided by law.

To exercise this right, clearly notify us of your decision before the withdrawal period expires. You can contact us at support@iflytekglobal.ai. Exercising a statutory right of withdrawal does not require our prior approval.

Our Return & Refund Policy provides further information about the withdrawal procedure, return arrangements, refund timing and any additional voluntary return benefits. Any responsibility for return costs must be disclosed before purchase and comply with applicable law.

Any voluntary return conditions apply in addition to, and do not restrict, your statutory rights.

8. Faulty Goods and Warranty

You are entitled to goods that meet the applicable legal requirements, including conformity with their description and agreed functionality.

EU consumers generally benefit from a minimum two-year legal guarantee for non-conforming goods from delivery. Longer periods or additional protections may apply under national law.

If a product is faulty or does not conform to the contract, you may be entitled to repair or replacement free of charge, or a price reduction or refund in the circumstances provided by law. Please contact us to arrange an appropriate remedy.

Any commercial warranty offered by iFLYTEK is additional to these statutory rights. Its duration or exclusions do not reduce our obligations as the seller. This also applies to accessories and consumables: normal wear is distinct from a defect or lack of conformity.

For goods with digital elements, any legally required software or security updates will be provided in accordance with applicable law.

9. Promotions and Membership Benefits

Discounts, promotional offers, points and membership benefits are subject to the conditions disclosed with the relevant offer, including any eligibility requirements, expiry dates or restrictions on combining offers.

We may change future promotions or membership arrangements, but will not retrospectively remove benefits already included in an accepted purchase except where permitted by applicable law and the agreed conditions.

10. Intellectual Property and Reviews

The Site’s branding, text, images and other content belong to iFLYTEK or its licensors, unless otherwise stated. You may use the Site for personal shopping and retain information relating to your purchase. Other uses remain subject to applicable intellectual property law.

If you submit a review or other content for public display, you retain ownership and grant us a non-exclusive, royalty-free licence to display and reproduce it for that purpose on the Site. We may format or translate it without changing its meaning.

You must have the right to submit your content, and it must not be unlawful, misleading or infringe another person’s rights. We may remove content on reasonable grounds, such as fraud, abusive material, personal data exposure or lack of relevance. We will not remove a review solely because it is negative.

Private customer service messages are not treated as permission to publish your correspondence or personal information.

11. Third-Party Websites and Services

The Site may link to independent third-party websites or services. Please review their terms and privacy notices before using them.

We do not control independently operated websites. However, this does not exclude our responsibility for services supplied as part of our contract with you or for providers performing our obligations on our behalf.

12. Personal Data

Our Privacy Policy explains how we collect, use and share personal data, the legal bases for processing and your rights. Our cookie settings allow you to manage optional tracking technologies.

Accepting these Terms does not, by itself, constitute consent to optional marketing or non-essential cookies.

13. Our Responsibility

We are responsible for meeting our obligations under your purchase contract and applicable law. We do not exclude liability simply because a product or service is provided through the Site.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, mandatory product liability, or any other liability that cannot lawfully be excluded or limited.

Any responsibility for other losses will be determined in accordance with applicable law. Your statutory rights relating to goods, digital elements and services remain unaffected.

The Site may occasionally be unavailable because of maintenance or technical issues. We will take reasonable steps to address disruptions. Temporary unavailability does not remove our obligations concerning existing orders or paid services.

14. Governing Law and Disputes

These Terms are governed by the laws of Hong Kong. If you are a consumer habitually resident in an EU country to which we direct our activities, this choice does not deprive you of the protection of mandatory provisions of the law that would otherwise apply.

Nothing in these Terms requires you to bring proceedings exclusively in Hong Kong or limits your right to bring a claim before courts available to you under applicable consumer jurisdiction rules.

If you have a complaint, please contact us using the details below so we can seek a resolution. Doing so does not restrict your right to pursue other available remedies.

15. Changes and General Provisions

We may update these Terms for future use of the Site and future orders. The version applicable when your order is placed will continue to govern that purchase, unless a change is required by law or validly agreed with you.

We will give any notice required by law for changes affecting ongoing services. Merely posting revised Terms does not give us an unrestricted right to change an existing contract.

If a provision is invalid or unenforceable, the remaining provisions will continue to apply where the contract can legally continue without it. Any ambiguity will be interpreted in accordance with applicable consumer protection law.

These Terms do not exclude binding pre-contractual information or commitments that form part of your purchase contract. A delay in enforcing a right does not, by itself, mean that the right has been waived.

16. Contact Us

For questions about these Terms, your order or a complaint, please contact:

IFLYTEK (HONG KONG) COMPANY LIMITED
Email: support@iflytekglobal.ai

Units 502 & 503 A, Level 5
Cyberport 3
100 Cyberport Road
Hong Kong

Please include your order number, if available, so we can assist you efficiently. This company address is not a designated returns address; please contact us for return routing instructions.