Thank you for choosing iFLYTEK. This Return & Refund Policy applies to purchases made from the iFLYTEK EU online store, operated by IFLYTEK (HONG KONG) COMPANY LIMITED.

It explains our 30-day change-of-mind return service and one-year commercial replacement warranty. These benefits are additional to your statutory consumer rights and do not replace or restrict them.

1. Order Cancellation

• Before dispatch: Contact support@iflytekglobal.ai with your order number to cancel free of charge for a full refund.
• After dispatch: We may be unable to stop delivery. Please notify us of your decision to cancel, and we will explain the return process. Creating a tracking number does not, by itself, mean that the parcel has been handed to the carrier.

2. 30-Day Change-of-Mind Returns

If you change your mind, notify us within 30 calendar days of delivery. Send the goods back within 14 calendar days of your notification. We will provide the return address and instructions promptly.

• Product condition: Return the correct product together with its original accessories and included gifts. Under our additional voluntary service, goods must be free from damage caused by misuse, accidents or unauthorised alterations.
• Return costs: You pay the direct return shipping costs for change-of-mind returns. For faulty, damaged-on-arrival or incorrect goods, iFLYTEK covers the necessary return costs.
• Assessment: We check the returned goods against your order and assess their condition and completeness. Any deduction will be explained.

Your Statutory Right of Withdrawal

For most online purchases of goods, you have the right to withdraw from the purchase contract without giving a reason within 14 calendar days after the day on which you, or a person you nominate other than the carrier, receive the goods.

For several goods ordered in one order and delivered separately, this period generally begins after the last item is received. Any longer period required by applicable law remains unaffected.

To exercise this right, send us a clear statement of your decision before the withdrawal period expires. You can notify us by email using the contact details below. You do not need to obtain approval or wait for an RMA reference.

You must send the goods back without undue delay and no later than 14 calendar days after notifying us of your withdrawal. The deadline is met if you send them before that period expires.

No cancellation or restocking fee applies to a valid statutory withdrawal. Opening packaging or handling a product as necessary to establish its nature, characteristics and functioning does not, by itself, justify a deduction.

Where legally permitted and the required withdrawal information has been provided, you may be responsible for actual loss in value resulting from handling beyond what is necessary for those checks.

Additional Return Service: Refund Assessment

The following conditions apply only to returns under our voluntary 30-day service that fall outside your statutory withdrawal rights. They do not apply to valid statutory withdrawals or remedies for faulty, damaged-on-arrival, incorrect or misdescribed goods.

If a statutory withdrawal period is extended by law, the voluntary-service fees below do not apply to a withdrawal made within that extended period.

• Restocking fee: For eligible returns under this additional service, the fee covers inspection, cleaning and repackaging. It is charged once per eligible opened product and only where lawful.
• Missing accessories: We will identify the missing items and explain any reasonable replacement cost. Deductions must be proportionate, must not duplicate the same loss and will not exceed the amount paid for the returned item.

3. Faulty Goods and One-Year Replacement Warranty

Your Statutory Rights

EU consumers generally benefit from a minimum two-year legal guarantee for goods that do not conform to the contract. Longer periods or additional protections may apply under national law.

If goods are faulty or do not match their description, you may be entitled to repair or replacement free of charge, or a price reduction or refund in the circumstances provided by law.

These rights are separate from our 30-day change-of-mind service and one-year commercial warranty. A claim is not automatically excluded because more than 30 days or one year has passed.

Our Commercial Replacement Service

• Replacement rather than repair: For qualifying hardware defects under normal use within one year of delivery, we provide a replacement rather than a repair under this commercial warranty.
• Replacement standard: We supply a brand-new unit of the same model. If that model is unavailable or discontinued, we will discuss an equivalent alternative or another agreed resolution with you.
• Alternative resolutions: We will not impose a different model or an age-based deduction on a refund to which you are legally entitled. Any alternative arrangement under this commercial warranty remains subject to your statutory rights.

Commercial Warranty Exclusions

This commercial warranty covers manufacturing defects and hardware faults under normal use. It does not cover:

• Damage caused by dropping, crushing, liquid ingress or unsuitable environmental conditions.
• Damage caused by misuse, failure to follow the instructions or incompatible third-party accessories.
• Damage caused by unauthorised modifications, disassembly or repairs.
• Normal wear and tear, including expected battery ageing and cosmetic wear from regular use.

These exclusions relate to the cause of the fault. Using a third-party accessory or having an unrelated cosmetic mark does not automatically invalidate a claim for a separate manufacturing defect. Statutory rights concerning defective accessories or consumables remain unaffected.

4. Return and Replacement Process

1. Contact us: Email support@iflytekglobal.ai with your order number or other proof of purchase. For a fault, describe the issue and provide photos or videos where available. No reason is required for a statutory withdrawal.
2. Receive return instructions: We will provide the return address and an RMA reference where applicable. Please contact us before posting so your parcel can be routed correctly. RMA administration does not determine whether a timely statutory withdrawal is valid.
3. Prepare the parcel: Pack the goods securely, include the relevant accessories and keep proof of postage. A tracked service is recommended. For qualifying quality issues, we will provide a prepaid return label or arrange reimbursement of necessary, reasonable return costs.
4. Inspection: We aim to assess returned goods within 7 working days of receipt. We may check the serial number, accessories and reported fault. Inspection will not extend a statutory refund deadline.
5. Resolution: We will confirm the refund or replacement and explain any lawful deductions. Approved commercial warranty replacements are normally dispatched within 3–7 working days, subject to availability. We will contact you if there is a delay; statutory remedies remain subject to applicable legal time requirements.

Please use the return address provided for your order. The dispatch address printed on a parcel may not be the appropriate returns address.

5. Refund Timing and Delivery Charges

Refunds are made using the original payment method unless you expressly agree otherwise. We do not charge a fee for issuing a refund.

• Statutory withdrawals: We refund without undue delay and no later than 14 calendar days after being informed of your decision to withdraw. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence that they have been sent back, whichever occurs first. This does not start a new 14-day refund period.
• Additional voluntary returns: Refunds under our additional 30-day service are normally issued within 14 calendar days of receiving the goods.
• Faulty or incorrect goods: Refunds and other remedies follow the applicable legal requirements.

For withdrawal from an entire order, we refund the original delivery charge up to the cost of the least expensive standard delivery option we offered. Additional costs arising from a more expensive delivery option selected by you are not refundable under the statutory withdrawal rules.

For returns made solely under our additional voluntary service, original delivery charges are not refunded unless we agree otherwise. This does not affect refunds required for faulty or misdescribed goods.

After we issue a refund, your bank or payment provider may need additional time to display it in your account.

6. Return Eligibility and Verification

Under our additional voluntary change-of-mind service, we may decline a request where:

• The request is made more than 30 calendar days after delivery. Customer support may consider exceptional cases, but acceptance is not guaranteed.
• The product has been damaged by misuse, accidents or unauthorised alterations.
• The main unit is missing, the returned item differs from the purchase, or an altered or mismatched serial number prevents verification after reasonable checks.
• We cannot verify the EU-store purchase after requesting reasonable supporting information. An order number, invoice or payment record may be used; an original receipt is not the only acceptable proof.
• Inadequate packaging has caused material damage during return transit.

Unidentified parcels may require further checks. The absence of an RMA alone does not remove statutory rights. The conditions of our voluntary service do not exclude a valid statutory withdrawal or claim concerning faulty goods.

This store policy applies to purchases from the iFLYTEK EU online store. For purchases from another retailer, contact the original seller about a refund or statutory remedy. You may contact us separately to check whether a manufacturer warranty applies.

7. Important Notes

• Promotional items: Include gifts supplied with the returned product. If something is missing, we will explain any lawful and proportionate effect on the refund rather than automatically charging an arbitrary gift value.
• Personal data: Back up your files, sign out of accounts and follow the reset instructions before returning a device. If a fault prevents this, tell our support team before sending it. Do not send account passwords.
• Response time: We aim to reply to enquiries within 1 working day.

8. Contact Us

IFLYTEK (HONG KONG) COMPANY LIMITED
Email: support@iflytekglobal.ai

Units 502 & 503 A, Level 5
Cyberport 3
100 Cyberport Road
Hong Kong

This is our company correspondence address, not a designated product returns address. Please contact us for the return address applicable to your order.